Cancellation & Refund Policy
Principles for cancellation/refund review of credits, premium subscriptions and digital rights.
Last updated: July 4, 20261. Credit Packages
Credits are consumable digital rights. Credits used for successful publishing, media, photo quota, guestbook, preview or similar actions are not refunded.
Credits not assigned to the account or incorrectly deducted due to a confirmed technical error may be restored after support review.
The one-time 5 credits used to convert an invitation or Save the Date into a memory are considered a consumed digital service once the operation succeeds and are not refundable.
2. Premium Subscription
Premium subscriptions are cancelled from the relevant store account. Cancellation stops renewal at the end of the current period; premium rights may remain usable during the remaining period.
Subscription renewals and payment refunds are subject to App Store, Google Play or relevant store refund processes.
3. Prohibited Content and Abuse
If illegal, infringing, misleading or policy-violating content is removed, credits, consumed rights and premium feature uses spent for that content are not refunded.
Severe or repeated violations may result in indefinite account removal; this does not create a refund right for consumed digital rights.
4. Support
For refund, missing credit or purchase questions, contact mail@celen.es. For store payments, the final payment/refund decision may be handled by the relevant store.